A decision support system to develop a quality management in academic digital libraries

Academic digital libraries are getting more benefit from the Web possibilities to help with teaching, learning and research activities. Because of it, more andmore people use the services that they offer. Therefore, it is very important that the academic digital libraries provide a good service in order to satisfy the users’ expectations. The aim of this paper is to present a decision support system assisting the staff of the academic digital libraries to make decisions in order to meet the users’ needs and, in such a way, to increase the number of users utilizing them. To do so, the decision support system is composed of several decision rules which generate recommendations according to both objective and subjective criteria to improve the quality of the services offered by the academic digital libraries. © 2015 Elsevier Inc. All rights reserved.